Terms & Conditions

Effective from [insert date]

Horizon Growth Limited (trading as Launch Start-Up)
Company No: 12889483  |  Registered Office: 16 Commerce Square, Lace Market, Nottingham, NG1 1HS

Quick Summary

  • Packages are fixed-price: Once you sign up, you’re committing to the whole package, even if invoices are phased.
  • Payment is same-day: Invoices are due the day they’re issued.
  • Late payments: We charge interest at 8% above the Bank of England base rate and may recover legal/collection costs.
  • If you disappear or stop cooperating: We can suspend or terminate, but you still owe the full package fee.
  • We’re consultants, not accountants or lawyers: You must seek independent professional advice when needed.
  • We’re not responsible for third parties (banks, funders, POS providers, printers, etc.).

For the full details, please see below.

Plain English Overview

We aim to be clear and fair with our terms. Here’s what they mean in practice:

  • Our packages are one product. You can’t “pick and choose” parts of a package. Even though we invoice in phases, the full fee is owed once you’ve signed up.
  • All invoices are due on the date issued. Work pauses until funds clear. We don’t offer 7-day terms.
  • If a client fails to pay, disappears or doesn’t cooperate, we may suspend or end the engagement, but the full package price remains payable.
  • Consumers usually have a 14-day cancellation right, but this doesn’t apply to services that have already started at your request, digital downloads, or bespoke deliverables (like business plans or branding).
  • Business clients don’t have a statutory cancellation right. Bespoke/custom work is non-refundable once started.
  • If payment is late, we may charge 8% + Bank of England base rate interest and recover costs of chasing debt.
  • We limit our liability to the fees paid. We don’t accept responsibility for lost profits, missed opportunities, or third-party services.

The full legal wording follows below. This overview is not a substitute for the full terms.

Full Terms and Conditions

Effective from: [Insert Date]

Trading name: Launch Start-Up (a trading name of Horizon Growth Limited, registered in England and Wales, Company No. 12889483, Registered Office: 16 Commerce Square, Lace Market, Nottingham, NG1 1HS)

1. Introduction

These Terms and Conditions (“Terms”) set out the agreement between Horizon Growth Limited trading as Launch Start-Up (“we”, “us”, “our”) and you (“you”, “your”, “the Customer”). By signing a quote, proposal, or placing an order with us, you agree to be bound by these Terms.

These Terms apply to both Consumers (individuals acting outside their trade/profession) and Business Customers (those acting for commercial purposes).

2. Services

We provide start-up consultancy services, including fixed-price packages:

  • Starter Package
  • Home-Based Package
  • E-Commerce Package
  • Premises Package

We may also provide stand-alone services, or bespoke/custom packages. Unless otherwise agreed in writing, these Terms apply equally to all packages, stand-alone, and bespoke services.

Important: Our packages are fixed-price bundles of services, not a list of separable items. Invoices may be phased for convenience, but once you sign a quote for a package you are committing to pay for the full package.

3. Formation of Contract

3.1 A binding contract is formed when you sign or otherwise accept our quote or proposal (electronically or in writing).
3.2 We are not required to issue a separate acceptance for the contract to be effective.
3.3 By signing, you agree to purchase the full package described, even if invoiced in phases.
3.4 If you are a Consumer, your statutory rights under the Consumer Contracts Regulations 2013 are preserved (see Clause 9).

4. Client Responsibilities

4.1 You must ensure that all information you provide is accurate, complete, and up to date.
4.2 We rely entirely on the information you provide. We are not responsible for delays, losses, or costs caused by inaccurate or misleading information.
4.3 You are responsible for ensuring your business complies with all applicable laws, regulations, and requirements (including HMRC, Companies House, data protection, licensing, and health and safety).

5. Prices and Payment

5.1 Prices are stated in our quotes or as agreed in writing.
5.2 Services are invoiced in phases. Each invoice must be paid in full before work on the next stage begins.
5.3 Payment is due immediately upon issue of invoice. We do not offer credit terms.
5.4 If payment is late, we may suspend or withhold further services until payment is received.
5.5 We reserve the right to charge statutory late payment interest at 8% above the Bank of England base rate, together with reasonable debt recovery costs, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 (as amended).
5.6 All prices are exclusive of VAT (if applicable).

6. Delivery of Services

6.1 Any timeframes given are estimates only.
6.2 Services are deemed delivered once we complete the agreed stage, regardless of whether you use or implement the deliverables.
6.3 You must provide prompt feedback and cooperation to enable us to deliver services effectively.

7. Suspension and Termination

7.1 We may suspend or terminate services immediately if:
(a) You fail to make payment on time;
(b) You fail to cooperate or provide required information;
(c) You become unresponsive for a prolonged period.
7.2 In such cases, you remain liable to pay the full package price, even if services are incomplete.
7.3 Either party may terminate if the other commits a serious breach of these Terms and fails to remedy it within 14 days of notice.

8. Intellectual Property

8.1 We retain ownership of our methods, templates, and processes.
8.2 Once full payment is received, you own the final deliverables (e.g. logo, website, business plan).
8.3 You may not resell, redistribute, or reproduce our work without written consent.

9. Consumer Cancellation Rights

9.1 If you are a Consumer, you have 14 days to cancel under the Consumer Contracts Regulations 2013, unless an exemption applies.
9.2 Exemptions include:
(a) Services fully performed within the cancellation period at your request;
(b) Bespoke or personalised items (e.g. business plans, branding, websites);
(c) Digital content once supplied or downloaded.
9.3 By ordering, you request us to start work immediately and acknowledge you may lose cancellation rights once work has begun.
9.4 If you cancel after work has begun, you must pay for all work completed up to that point.

10. Third-Party Services

10.1 Some services involve third parties (e.g. Tide accounts, HMRC MTD software, payment processors, funding providers, print-on-demand suppliers).
10.2 We are not responsible for the acts, omissions, or failures of third parties.

11. Limitation of Liability

11.1 Nothing limits our liability for death or personal injury caused by negligence, or for fraud.
11.2 Our total liability is limited to the total fees paid for the service giving rise to the claim.
11.3 We are not liable for:
- Indirect, special, or consequential losses;
- Loss of profits, sales, business, or goodwill;
- Loss of savings or opportunities;
- Rejection of funding applications or commercial opportunities.

12. No Professional Advice

12.1 We are not accountants, solicitors, or regulated advisers.
12.2 Our services are provided as consultants based on our knowledge and experience.
12.3 We do not provide legal, tax, or financial advice. You must seek independent professional advice where required.
12.4 We accept no liability if you rely on our advice in place of such professional advice.

13. Data Protection & Confidentiality

13.1 We comply with UK GDPR and the Data Protection Act 2018. See our Privacy Policy.
13.2 Both parties must keep confidential any non-public information disclosed during our engagement.

14. Debt Recovery

If you fail to pay, we may take legal action to recover outstanding sums, including instructing debt recovery agents or solicitors. You will be liable for all reasonable costs incurred in recovering the debt.

15. Complaints

If you have a complaint, contact us at complaints@launch-startup.co.uk. We aim to acknowledge complaints within 5 working days and respond fully within 14 working days.

16. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.